Our Promise - NO HANDLING FEES!

We HATE handling fees! Nothing can wind us up more than when we place an order for supplies and in addition to shipping charges, there is a $2.00 to as much as $10.00 handling fee. We try to avoid ordering from companies that have a handling fee. Now, the reasoning is that they can keep the pricing down by adding a charge in later to cover the cost of new packaging, moving things around the warehouse etc. Our belief is that, pricing should be set to help cover those costs, so if you add a few cents to each item, those costs should be covered.

At Sunflower Hill, you will NEVER see a handling fee attached to your order! Our promise! We price our products fairly and consider all our costs when we set prices. One way that we hold down costs, is by reusing packaging. We save all the boxes, peanuts (I know everyone dislikes those things but they do keep the cost of shipping down), bubble wrap and anything else that we can reuse. So when you get a package from us you might see a label on the outside (like "Big Block Glycerin") or some reference number written in magic marker or something else. What you won’t see is brand new cardboard boxes printed with our name on them. The post office is kind enough to offer priority mailing boxes at no charge so we use them whenever we ship priority mail. Those are the only brand new boxes we use.

The other reason that we reuse packaging is keep things out of the waste stream. Perfectly good packaging doesn’t need to be thrown away just because it doesn’t say Sunflower Hill on it. Packaging that is really no longer usable finds its way to the recycling center and we encourage you to recycle as much as you possibly can.

So our promise again is NO HANDLING FEES! Enough said.